Job Description

Job Description

Job Description

ROLE:

The primary function of this position is to assist our members in completing their financial transactions while ensuring superior member service to both internal and external members. A key component of this service is accurate teller transactions.

JOB DUTIES AND RESPONSIBILITIES:

• · Responsible for delivering a high level of member service to internal and external members in accordance with the credit union’s service initiative.
• · Meets all established service and referral goals
• · Provides information concerning credit union service and policies and refers members to the appropriate specialist in order to meet the member’s needs.
• · Has a working knowledge of the services and products the credit union offers.
• · Processes cash/ check transactions including deposits, withdrawals, loan payments, transfers, travelers checks, and money orders.
• · Processes mail and night drop as necessary.
• · Performs financial transactions both accurately and efficiently while maintaining confidentiality.
• · Complies with security regulations and watches out for and recognizes account flags.
• · Balances cash drawer daily.
• · Assists in meeting and exceeding individual, team, and credit union goals.
• · Performs other duties as assigned.
• · Rotate in the member services area on a monthly basis.

 

EXPECTATIONS:

1. To provide friendly, prompt, professional, and accurate service and support to all members and co-workers.

2. To maintain knowledge of financial services offered by the Credit Union

3. To maintain a professional work environment and businesslike appearance.

4. To adhere to company policy regarding attendance and punctuality.

5. To participate as a team member in the department.

6. Position may be scheduled up to 40 hours per week. Hours and schedule will be determined by department supervisor.

7. Must be able to meet the company requirements and standards as they pertain to drawer accuracy and continuing regulatory knowledge.

 

QUALIFICATIONS AND POSITION REQUIREMENTS:

• Experience: Six months to one year related experience in cash handling.
• One year or more of customer service .
• Education: A high school education or GED
• Interpersonal Skills: Must have a pleasant personality with the ability to communicate effectively, ability to get along with co workers and members, dependable and punctual and must be able to retain confidential information and make mature and professional decisions based on knowledge of Credit Union policies and procedures.
• Other Skills: Must be efficient and accurate with a calculator and a computer.
• Must be able to handle cash accurately.
• Must be able to effectively communicate with members.

 

Company Description

A little lady with a big dream began a legacy that has lasted for more than 70 years. With the support of Harris County officials and others, Thelma Joyce Alsup—a hard-working employee in the sheriff’s department—established Harris County Federal Credit Union in 1951 with the commitment of providing affordable loans with reasonable interest rates for all County employees.

Today, HCFCU serves members throughout Harris County with a full spectrum of financial solutions including checking accounts, savings accounts, investments and competitive lending solutions.

Company Description

A little lady with a big dream began a legacy that has lasted for more than 70 years. With the support of Harris County officials and others, Thelma Joyce Alsup—a hard-working employee in the sheriff’s department—established Harris County Federal Credit Union in 1951 with the commitment of providing affordable loans with reasonable interest rates for all County employees.\r\n\r\nToday, HCFCU serves members throughout Harris County with a full spectrum of financial solutions including checking accounts, savings accounts, investments and competitive lending solutions.

Job Tags

Full time, Night shift,

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