Client Services Manager Job at NJI, Washington DC

VnRwQTNPa0lYWnZYdW5Bcmt1YlE4eElHcGc9PQ==
  • NJI
  • Washington DC

Job Description

Client Services Manager(Greater Washington D.C. Region/Remote Eligible)

NJI is a wildly creative and strategically disciplined agency with offices in London, Washington, D.C. and Singapore. We work seamlessly across teams and time zones to align and deliver for our clients.

NJI has U.S. team members located coast to coast as part of our HQ/US team based in Washington, D.C. From farmers to urban forgers, trapeze artists to Mario Kart fanatics, we have colleagues with diverse interests and addresses. The right candidate for this position is located within the greater Washington, D.C. region and has the ability to visit in person with clients at their offices or at NJI’s Alexandria, Virginia office as needed. NJI does maintain a hybrid/remote work policy for all offices.

We are looking for an emerging leader to join our U.S. team. In this role within NJI’s Client Services team, you will report directly to an Account Director and support a dynamic, global client portfolio. This individual has agency experience working on multi-faceted accounts with complex ideas and deliverables. Your key focus will be driving projects forward, streamlining processes, and ensuring successful outcomes on a day-to-day basis.

The ideal candidate understands that honed intuition sets great team members apart. By demonstrating a level of EQ alongside their technical knowledge and project management skills, they embody a team-centric ethos of challenging the status quo, aiming to surprise and delight clients, and finding creative solutions to any challenge.

Primary Responsibilities:

  • Support and, when needed, lead business development, client initiatives, and project-based work, ensuring smooth cross-functional workflows.
  • Serve as a strategic point of contact for clients, partners, and vendors, providing premium customer service and timely responsiveness.
  • Collaboratively thoughtfully to develop strategic plans, concepts, and actionable recommendations for assigned projects and clients.
  • Communicate effectively–both verbally and in writing–to deliver insights on digital and creative strategies, along with other client-oriented tasks.
  • Manage project timelines, budgets, and scopes, proactively addressing challenges, identifying solutions, and handling revisions.
  • Support weekly portfolio team meetings, including agenda preparation, information gathering, note-taking, and action item follow-ups.
  • Ensure alignment across internal teams by communicating project goals, deliverables, and updates.
  • Contribute to ongoing improvements in project management processes.
  • Utilize the ClickUp project management system for all portfolio-related tasks.

Requirements:

  • 2+ years of client-facing experience working at the crossroads of communications, design, and creative services. Must include previous account management experience at an agency
  • Must be able to work across a number of projects, workflows, and teams to respond to ever-changing client needs and deadlines
  • A proven track record of developing strategic plans to benefit the client
  • A sense of humor and a love of tacos, pandas and the occasional dog

Diversity Commitment.

Authenticity is the foundation of boundless creativity. Rooted in diverse life experiences, our team challenges the status quo through our work and culture every day. We are committed to sustaining and improving NJI's inclusive workplace by actively expanding the diversity of our team. We encourage people from underrepresented groups to apply. If you require accommodations or assistance during the application process, please contact info@njimedia.com.

We are unable to offer work visa sponsorship at this time.

Cover Letter

We think of cover letters more in the old-fashioned pen pal sense. Putting pen to page to share your greatest thoughts and interests. So, keep the job summary and skills list in your resume and write something that personally expresses more about who you are and what draws you to NJI and this role.

Job Tags

Temporary work, Remote job,

Similar Jobs

WiredPeople, Inc.

Surveillance Epidemiologist Job at WiredPeople, Inc.

 ...between the various sections within Florida's public health departments. Qualifications: MPH, MSPH, MS, or equivalent degree in epidemiology or a health-related field. Excellent written and oral communication skills. Strong data analysis and data visualization... 

Asta CRS Inc.

Entry Level Business Analyst/Data Analyst Job at Asta CRS Inc.

 ...Description Job Description Our clients are looking for Entry Level Business and Data Analysts on contract NATIONWIDE . Entry Level Business...  ...Bachelors Preferred ~0-1 years of professional working experience as a Business or Data Analyst ~ Knowledge of Advanced... 

PREM1ER LLC

Purchasing Assistant Job at PREM1ER LLC

 ...business thru unit renovations and Capital improvements, focused on the customer relationship and employee experience. The role of Purchasing Assistant will largely entail working closely with the Director of Operations as well as the Field team. This position will be... 

TPAPT

SAT/ACT Tutor, Full Test (Remote) Job at TPAPT

 ...Description TPAPT, a national consortium of over 12,000 local tutors, IECs, and test prep professionals has a chapter that is hiring...  ...most of the tutoring will be in the afternoons, evenings, and on weekends). Pay will start at $75/hr Position. is classified as PT... 

Pursuit Collection

Housekeeping & Laundry Attendant (Talkeetna) Job at Pursuit Collection

 ...rates Referral bonus available What will be your daily pursuit?:Deep down, our mission and values make us who we are as a team. This...  ...efficient service of guest rooms and public areas, including; thorough cleaning of rooms and bathrooms, making beds, dusting, vacuuming,...