BASIC PURPOSE: A Cruise Specialist is an exciting entry-level position that works to make people's vacation dreams come true. The position serves as the "voice" of Norwegian Cruise Line and is the first point of contact for most guests and travel agents, or "travel partners". The Cruise Specialist works within a telephone call center answering incoming calls to identify the callers' needs and sell the Norwegian products that match their vacation plans. The Cruise Specialist successfully performs these tasks by providing excellent customer service, utilizing their telephone communication skills and entering data into Norwegian's reservation system.
POSITION RESPONSIBILITIES:
KNOWLEDGE AND EXPERIENCE:
EDUCATION: High school diploma or equivalent.
EXPERIENCE: 0-2 years call center, sales or related travel industry experience. Working knowledge of reservation system within a call center environment preferred, but not required.
KNOWLEDGE & SKILLS:
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
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