Job Description
We are looking to add a friendly, professional front office coordinator to our team. We thrive on working as a team and delivering high-quality patient care for our patients, in a family-type atmosphere! And we have fun doing it! We are a close-knit group who enjoys working together. We are committed to continual improvement! By joining the team, you become part of a patient-centered practice that is playing a vital role in helping our communities.
We offer competitive pay (starting salary is based on experience), and a supportive work environment where your growth and success are our priorities. This is an excellent opportunity for someone who is looking to build a fulfilling career and advance professionally in the dental field.
Patient Interaction & Reception Duties:
-Greet and welcome patients, ensuring a positive first impression.
-Check patients in and out, verifying personal and insurance information.
-Serve as the first point of contact for patient inquiries.
Appointment & Schedule Management:
-Schedule, confirm, reschedule, and cancel patient appointments.
-Manage and book appointments through online booking platforms.
-Review and optimize the daily schedule to maximize efficiency.
-Answer and direct phone calls in a timely and professional manner.
-Respond to patient messages via voicemail, email, and text platforms.
Insurance & Financial Duties:
-Verify insurance eligibility and benefits before patient visits.
-Collect and process copays, outstanding balances, and payments.
-Explain treatment costs and available payment options to patients.
-Help patient accept Invisalign Treatment Plan and leave deposit and coordinate payments.
Administrative & Office Support
-Maintain accurate and up-to-date patient records.
-Assist with filing, scanning, and organizing paperwork.
-Ensure compliance with HIPAA regulations and office policies.
-Support the dental team with additional administrative tasks as needed.
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