Job Description

Description

The Digital Modernization Sector has a career opportunity for a Incident Manager supporting the Global Solutions Management – Operations II (GSMO-II) contract for the DISA-NORTHCOM Field Office. This position will provide on-site assistance and continuity to the DISA NORTHCOM Watch Officer in support of all DISA NetOps activities supporting both NORAD and USNORTHCOM. This support will enable Command and Control (C2) of the Department of Defense Information Network (DODIN) by ensuring its overall health through 24/7 monitoring, directing, controlling, coordination, de-conflicting, synchronizing, and reporting to USNORTHCOM. Shift work is required to support 24x7 operations.

Primary Responsibilities

• Work directly with government leadership and act as a local liaison for all DISA scheduled and unscheduled NetOps events impacting or potentially impacting NORAD/NORTHCOM.
• Analyze the written inputs from various NetOps organizations and assess the impact using on-site tools and then report the status verbally within the watch floor and provide a written situation report for each event.
• Be prepared to also brief to the government leadership.
• Notify N-NC TNCC (verbally or chat) within 10 minutes of incident discovery; release SITREP on same incident within 30 minutes of discovery.
• Update TNCC of relevant changes within 30 minutes of any change until incident is closed.
• Accurate verbal and written reports from the original data source.

• Fields on average 150 informational requests per month.

Basic Qualifications

• Active DoD TS / SCI Clearance
• High school diploma or equivalent and 3-5 years of relevant experience
• Network operations knowledge
• Good oral and written communication skills
• Ability to write reports free of spelling and grammatical errors
• Ability to work day or mid shift Monday – Sunday
• Experience with Microsoft Office (Excel, Word, Outlook, Powerpoint, & Sharepoint)

Preferred Qualifications

• Familiarity with system applications used to perform this function: Mission Assurance Decision Support System (MADSS), Telecommunications Certification Office Support System (TCOSS), ITSM ServiceNow, Homeland Defense – Mission Assurance Portal (HD-MAP/RNOMI), Direct Connect Online (DCO), Global Video System (GVS), World Wide Online System (WWOLS).

Knowledge of the ASI process across all DISA services including transport, application, and service

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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