Job Description

Key Responsibilities:

1. Member Engagement & Loan Origination

• Assist members with mortgage loan applications : Guide members through the entire process, from loan application to closing.
• Provide expert advice : Offer advice on different mortgage options (e.g., conventional, FHA, VA, USDA) and help members select the best option based on their needs.
• Analyze financial information : Review credit reports, income documentation, and other financial details to assess loan eligibility and recommend suitable loan programs.
• Build and maintain member relationships : Develop strong relationships with members by delivering excellent customer service and fostering trust.

2. Loan Processing & Closing

• Ensure timely processing : Work closely with the underwriting team to ensure timely and accurate processing of mortgage applications.
• Prepare loan documentation : Work with members to gather necessary documents, ensuring that all required paperwork is complete and accurate for underwriting approval.
• Coordinate with third parties : Work with appraisers, title companies, insurance agents, and other partners to facilitate the loan process.

3. Sales & Cross-Selling

• Meet sales targets : Consistently meet individual and team sales goals for mortgage loan origination.
• Cross-sell credit union products : Identify opportunities to cross-sell other credit union products and services (e.g., home equity loans, personal loans, savings accounts) to enhance members' financial well-being.

4. Compliance & Regulations

• Adhere to regulations : Stay up-to-date with federal, state, and local mortgage lending regulations and ensure compliance with all industry laws and credit union policies.
• Maintain accurate records : Ensure that all loan documents and member communications are properly documented and stored in accordance with regulatory requirements.

5. Community Involvement

• Represent the credit union : Participate in community outreach programs and homebuyer education workshops to promote financial literacy and raise awareness of credit union mortgage offerings.
• Foster trust and integrity : Build a reputation as a trusted advisor in the community by offering honest, transparent, and helpful mortgage guidance.

Required Qualifications:

• Experience : Minimum of 5 years of experience in mortgage lending, preferably within a credit union or bank environment.
• Knowledge : Strong knowledge of mortgage products, lending regulations, and loan origination processes.
• Sales Experience : Proven track record of meeting or exceeding sales targets and the ability to build relationships with new and existing members.
• Communication Skills : Excellent verbal and written communication skills, with the ability to explain complex financial products in a simple and understandable manner.
• Attention to Detail : Ability to maintain accuracy and attention to detail when processing loan applications and documents.
• Technology Skills : Proficiency in mortgage loan origination software and basic office software (e.g., Microsoft Office).
• Education : High school diploma or equivalent required. A bachelor’s degree in finance, business, or related field is preferred.

Preferred Qualifications:

• Experience with Credit Union Systems : Familiarity with credit union products, policies, and services is a plus.
• Customer Service Focus : A strong passion for delivering exceptional customer service and helping members achieve their financial goals.

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