NC Water Heaters is looking for the BEST Customer Service Representative to join our team in our Raleigh office. Not just any Customer Service Representative, our ideal candidate will have knowledge with trade (plumbing, electrical, and/or home remodeling) terminology and nuances related to the field to ensure the highest level of success with our customer base. This magical person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
Our Customer Service team rotates schedules to enjoy routine 3 day weekends without having to use PTO!
Our ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. This position in full time in the office. Don't worry, the office is super comfortable with a full kitchen, awesome decor and great break room. We even bring our well behaved dogs to work! This position is part of a team that covers each other through scheduled and occasional unplanned absences, cross-training to make sure nothing falls through the cracks. Familiarity with Service Titan is a huge plus!
Responsibilities :
Requirements :
About NC Water Heaters:
NC Water Heaters is a home services company dedicated to supporting homeowners maintain their biggest investment.
Our employees enjoy a work culture that promotes looking out for one another. We work as a team through challenges and celebrate each other’s successes.
NC Water Heaters benefits include medical insurance, paid time off, 401k match, vision and life insurance, monthly production incentives, tuition reimbursement for career development courses related to your position, and company sponsored events.
...over 450 locations across the U.S. and Canada with approximately 9,000 employees. What Youll Be Doing Overseeing daily production operations to ensure efficiency and quality. Implementing and maintaining safety protocols and procedures. Managing and training...
...professional circles. Qualifications Proven experience as a Certified Public Accountant (CPA) with a strong understanding of non-profit accounting. Excellent financial management, budgeting, and strategic planning skills. Strong understanding of the financial...
Job Description Job Description Description: *Up to 2,000 Sign-On Bonus* Are you leading a skilled roofing crew in search of consistent, high-volume work throughout the year? Look no further! Erie Home is a nationally recognized Industry Leader, known for its...
...kidney health technology. Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the worlds largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed by...
...With outstanding resources Check us out!: What you will do Under general direction is responsible for the sale of Johnson Controls HVAC Equipment offerings to mechanical contractors, designers, consulting engineers and owners. Promote the Johnson Controls...